We ship USPS, Please allow 2-5 business days for your order to be processed, filled and shipped. Weekends are not included in business days.
Because USPS is the official mail handler, once the package is scanned into the USPS system, BY JS THE BRAND is no longer responsible for lost or stolen packages. Please e-mail us at email@example.com for assistance in filing a claim with the USPS, we are here to help!
Due to hygienic and safety purposes, all of Charlie's Organics skincare is final sale once the package leaves JS The Brand HQ.
For JS Home, JS Crystals, JS Jewelry and Affirmation cards, returns are accepted if they are requested within 14 days of the date your order was shipped. Items must be unused and in their original condition and returned at the buyers cost. If you have a return, please email us at firstname.lastname@example.org with your order number so we can assist you.
Digital purchases are final sale.
Once your return is received, inspected and approved, your refund will be issued to the method selected in the return process. Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
The refund does not include the shipping charged of sending the item(s) to you, or return shipping costs.
We recommend shipping your return with tracking to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).
Return items securely packaged with a copy of your packing slip to the following address:
By JS The Brand LLC
44489 Town Center Way Suite D #213 Palm Desert, Ca 92260
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Can I cancel my order?
Sadly, once an order is placed, we are not able to cancel it. Most of the time your order will start to be created, picked and packed minutes after you have placed an order.
Do you ship international?
Shipping is available only in the USA as of now, but of course we are working on making BY JS THE BRAND International.
Skin Sensitivities + Allergens
With any new product it's always best to spot test 24-hours prior to application.
BY JS THE BRAND is not responsible for adverse reactions to product(s). It is the customer's responsibility to test for skin sensitivities prior to use.
Charlie’s Organics product care and expiration
All of our products are made with natural ingredients.
Average shelf life varies from 6 - 12 months.
Please keep your products out of heat, sunlight and humidity to extend shelf life
Are the crystals cleansed before packing?
All items from BY JS THE BRAND are cleansed with palo santo and selenite, packed with meditation music and sealed with good intentions prior to shipping out. However, we do recommend that you cleanse your crystals upon opening. Please see our Cleansing Blog article in the many different ways to cleanse and charge.